Privacy Policy

Information We Collect

We collect information you provide directly to us, including but not limited to:

• Account registration details (name, email address, phone number, company name)
• Billing and payment information (processed securely through third-party payment processors)
• Technical support inquiries, correspondence, and communication history
• Domain registration information (registrant, administrative, and technical contacts)
• Website and server usage data necessary for service provisioning and troubleshooting

How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our hosting services
• To process transactions, invoices, and billing
• To communicate important service-related notices, maintenance updates, and security alerts
• To provide technical support and respond to inquiries
• To detect, prevent, and address fraud, abuse, or security incidents
• To comply with legal obligations and regulatory requirements
• To send occasional marketing communications (with opt-out option)

Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist in operating our platform, processing payments, or delivering services, provided they agree to maintain confidentiality.

We may disclose information when required by law, to enforce our Terms of Service, or to protect the rights, property, or safety of HostVyx, our clients, or others.

Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance user experience, analyze usage patterns, and maintain session state. You may configure your browser to reject cookies, though some features of our platform may not function properly without them.

We use essential cookies for authentication and session management, analytics cookies to understand platform usage, and optional marketing cookies for relevant communications.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account termination, we retain data for up to 30 days, after which it is permanently deleted, except where retention is required by law (e.g., financial records for 5 years under South African tax law).

Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, subject to legal retention requirements
• Object to or restrict processing of your data
• Data portability — receive your data in a common format
• Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at privacy@hostvyx.co.za.

Security

We implement appropriate technical and organizational security measures to protect your information, including encryption in transit (TLS/SSL), encrypted data storage, access controls, regular security audits, and secure data center facilities.

While we take reasonable precautions, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security but will promptly notify you of any known data breach affecting your personal information.